- None of my review is tied to anything related to the hurricane. The condition of the rooms and building interior is evidence of years of neglect and abuse. Burned out light bulbs, torn shower curtains, incredibly awful beds, hair in the shower, filthy pool towels...it never ended. There were no drawers or anywhere to store clothing either. And the television was the size of a laptop monitor. The condition of the rooms and my experience was very similar to other reviews pre hurricane.
We've stayed a number of times, never feeling crowded although all the rooms were booked.
Some IMPORTANT notes:
They are nestled on Oceanside with great views, and comfortable rooms.
I am writing this review to express my extreme dissatisfaction with this establishment. Despite the bad reviews this resort has in terms of cleanliness, I had no option but to book a room here for a friend's wedding. Unfortunately, the wedding was called off with more than 10 months notice and communicating with Patty and Paul has been quite frustrating. Do not expect to get any immediate assistance. Paul answered my first email calling me a different name when I clearly signed my name in my email signature. He then didn't respond to my follow up email after more than 10 days later. Patty on the other hand hung up on me after I was calling to express my frustration with the lack thereof of customer service. This establishment is quick to make you write them a check, but forget about attempting to get a refund despite unfortunate circumstances. The lack of customer service is beyond poor and I would never recommend working with Coconut Cove. Stay down the road where you can put a credit card on file and there is a normal cancellation policy. This place is an absolute scam and should be shut down.
- Some guests in our party were required to sign a waiver that no photographs or reviews would be posted, otherwise a room key would not be given. I do not understand how this is enforceable, considering the check for my room had been cashed. Regardless, I did not receive a waiver, but I am definitely not judging the resort on the hurricane aftermath. This practice does, however, raise question to the integrity of the operation.
I will never go anywhere else!!
Every review listing this resort as 1 star is accurate.
- Our room had bugs - ants, cockroaches.
- There is no food or vending available at the resort, and no functioning bar.
I highly recommend anyone considering booking to review all possible information online (trip advisor, etc) regarding the quality of the resort. That way you will either be prepared for the condition (if you have already booked and mailed your check), or you will book somewhere else.
Here after Irma getting pieces put back together. Beautifully redone here after Hurricane flooding with comfy rooms, awesome pool and tiki bar...only a few steps to the blue Atlantic. Staff is very good, friendly and professional. Had a beer with the owner and met his lovely children. Altogether a very good experience.
We were here for just over a week with it culminating in our wedding being hosted here. Paul, Patty, and crew are as accommodating as they come. The rooms are mostly older but it's the Keys and I'd be lying if I said we were in our rooms much to begin with. They have done an awesome job cleaning up everything that matters since the hurricane came through. As far as the wedding, they are absolutely as advertised. Everything was executed to perfection. The week flew by and we can't wait until we can go back to visit for a vacation.
This is such a peaceful relaxing secure resort Keys style. The owners are a wonderful ,sweet family with adorable children. Patty, the manager, is just awesome, you will feel like she's been a lifelong friend.
- The resort requires a check be mailed. As a result, either intentional or not, there is no room for negotiation or refund when you arrive and see the condition.
- There is a reason why there is no photographs of the rooms online; photos of the beach and blue sky are much easier to enhance.
Coconut Cove Resort Marina is a US Lodging based in Islamorada, Florida. Coconut Cove Resort Marina is located at 84801 Overseas Hwy, Islamorada, FL 33036, USA.
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